MATO SHIMABALE

MATO SHIMABALE – PROFILE

Current role:

Marketing and Corporate Relations Director – Absa Bank Zambia since 2015

Award winning Marketing and Customer Service Professional
Marketing Personality of the Year (2013) – Awarded by the Zambia Institute of Marketing
Customer focused strategic leader of the year (2018) – Awarded by the Zambia Institute of Customer Service.
- As Customer Services Director led Celtel / Zain to Best customer service Organisation in Zambia for two years running 2009 and 2010
- Transformed the call center to the Best performing call center in the Celtel / Zain Group
Fellow of the Zambia Institute of Marketing
Change management expert – Led the rebranding of Barclays to Absa Bank in Zambia.
- Also led the brand change from Celtel to Zain to Airtel
Senior executive leadership experience in multinational organisations with expertise in formulating and executing organizational and department strategic and financial plans
Over 25 years’ experience with proficiency in commercial operations, strategic marketing, brand communication, customer service, corporate communications, media relations, Stakeholder relations, customer analytics, sponsorships and corporate social responsibility.

Qualifications:

Bachelor of Arts Degree in Economics & Public Administration – UNZA
Master’s Degree in Business Administration – Heriot Watt University
Advanced certificate in Marketing – Chartered Institute of Marketing UK
Currently pursuing Doctorate in Business Administration (Dissertation stage).
Specialized Executive training at London Business School, Witwatersrand University (South Africa) and Chartered institute of Customer Service – UK.

Accredited Lay Preacher – United Church of Zambia (UCZ)