Thursday, May 30, 2024



Current role:

Marketing and Corporate Relations Director – Absa Bank Zambia since 2015

  • Award winning Marketing and Customer Service Professional
  • Marketing Personality of the Year (2013) – Awarded by the Zambia Institute of Marketing
  • Customer focused strategic leader of the year (2018) – Awarded by the Zambia Institute of Customer Service.
    • As Customer Services Director led Celtel / Zain to Best customer service Organisation in Zambia for two years running 2009 and 2010
    • Transformed the call center to the Best performing call center in the Celtel / Zain Group
  • Fellow of the Zambia Institute of Marketing
  • Change management expert – Led the rebranding of Barclays to Absa Bank in Zambia.
    • Also led the brand change from Celtel to Zain to Airtel
  • Senior executive leadership experience in multinational organisations with expertise in formulating and executing organizational and department strategic and financial plans
  • Over 25 years’ experience with proficiency in commercial operations, strategic marketing, brand communication, customer service, corporate communications, media relations, Stakeholder relations, customer analytics, sponsorships and corporate social responsibility.


  • Bachelor of Arts Degree in Economics & Public Administration – UNZA
  • Master’s Degree in Business Administration – Heriot Watt University
  • Advanced certificate in Marketing – Chartered Institute of Marketing UK
  • Currently pursuing Doctorate in Business Administration (Dissertation stage).
  • Specialized Executive training at London Business School, Witwatersrand University (South Africa) and Chartered institute of Customer Service – UK.

Accredited Lay Preacher – United Church of Zambia (UCZ)



ZIM Secretariat

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