Description

This award celebrates promising young sales and marketing professionals who have demonstrated exceptional potential, creativity, and early success within their first few years in the profession.

Eligibility Criteria

• • Professional Affiliation: Must be a member of the Zambia Institute of Marketing (ZIM).
• • Age Limit: Must be 35 years old or younger; documentary proof of age is required.
• • Experience: Maximum of three (3) years of practical marketing/sales experience in either industry or academia.
• • Education: Minimum of a Diploma in Marketing.

Performance & Submission Requirements

• Proven Track Record: Nominees must demonstrate consistent and outstanding performance across all areas of sales and marketing during the year 2025.
• Employer Endorsement: Submissions must include an official recommendation or authentication from the employer verifying the nominee’s achievements and contributions.

Description

This award recognizes a top-performing sales representative, relationship manager, or account manager who has consistently met or exceeded revenue targets while maintaining impeccable customer relationships.

Eligibility Criteria

• • Professional Affiliation: Must be a member of the Zambia Institute of Marketing (ZIM).
• • Education: Minimum of a Diploma in Sales and/or Marketing.
• • Role: Open to frontline sales executives, key account managers, customer relationship managers, and other professionals in comparable sales and relationship management roles.

Performance & Submission Requirements

• • Commercial Success: Nominees must demonstrate a measurable and outstanding contribution to the revenue, product growth, or service success of their organization during the year 2025.
• • Professional Development: Nominees must demonstrate dedication to advancing the profession through contributions to marketing education, training, or knowledge-sharing during the year 2025.
• • Employer Endorsement: Submissions must include an official recommendation or authentication from the employer verifying the nominee's performance, target achievements, and professional contributions. The endorsement should include the Line Manager's name and signature, as well as the Head of Human Resources' name, signature, and official organizational stamp.

Description

This prestigious award honors a Head of Sales, Sales Manager, or Director who has demonstrated exceptional leadership, built high-performing teams, and executed winning market penetration strategies.

Eligibility Criteria

• • Professional Affiliation: Must be a member of the Zambia Institute of Marketing (ZIM).
• • Education: Minimum of a Diploma in Sales and/or Marketing.
• • Role: Currently serving in a senior leadership capacity (e.g., Head of Sales, Sales Manager, or Director).

Performance & Submission Requirements

• • Organizational Impact: Nominees must have made an outstanding and measurable contribution to the success of their organization, company, products, or services during the year 2025.
• • Contribution to the Profession: Nominees must demonstrate a significant contribution to sales and marketing education, mentorship, or training within the industry or academia during the year 2025.
• • Employer Endorsement: Submissions must include an official recommendation or authentication from the employer verifying the nominee's leadership achievements and contributions. The endorsement should include the Line Manager's name and signature, as well as the Head of Human Resources' name, signature, and official organizational stamp.

Description

This award recognizes an outstanding customer-facing professional who serves as the primary touchpoint between an organization and its clients. It honors an individual who consistently demonstrates exceptional empathy, superb problem-solving skills, and a commitment to service excellence, resulting in high first-contact resolution rates and impeccable customer satisfaction scores.

Note: This category excludes individuals serving in senior positions (e.g., Senior Managers, Directors, and Chief Executive Officers).

Eligibility Criteria

• • Professional Affiliation: Must be a member of the Zambia Institute of Marketing (ZIM).
• • Education: Minimum of a Certificate or Diploma in Marketing, Customer Service, or a related field.
• • Target: Open to frontline customer service executives, call center agents, helpdesk officers, front desk/reception personnel, client relations agents, and other professionals in comparable customer-facing roles.

Performance & Submission Requirements

• • Service Excellence: Nominees must demonstrate a proven track record of handling customer inquiries, complaints, or requests with high efficiency, empathy, and professionalism throughout the year 2025.
• • Measurable Customer Impact: Submissions should highlight specific performance metrics, such as exceptional customer feedback ratings, high First-Contact Resolution (FCR) rates, or official internal recognition for resolving complex customer grievances.
• • Employer Endorsement: Submissions must include an official recommendation or authentication from the employer (e.g., a Line Manager or Head of Department) verifying the nominee's outstanding frontline performance and contribution to the organization's brand reputation. The endorsement should include the Line Manager's name and signature, as well as the Head of Human Resources' name, signature, and official organizational stamp.

Description

This prestigious award recognizes the visionary strategist who has successfully designed, implemented, and managed customer-centric systems across their organization. It honors a leader whose data-driven initiatives, service transformations, or digital innovations have significantly reduced customer churn, enhanced operational efficiency, and measurably improved customer satisfaction.

Eligibility Criteria

• • Professional Affiliation: Must be a member of the Zambia Institute of Marketing (ZIM).
• • Education: Minimum of a Diploma in Marketing or a related business management field.
• • Role: Currently serving in a strategic leadership capacity (e.g., Customer Experience (CX) Manager, Head of Customer Service, Operations Director, or Head of Client Relations).

Performance & Submission Requirements

• • Strategic CX Innovation: Nominees must demonstrate evidence of designing or transforming customer feedback mechanisms (e.g., Net Promoter Score (NPS) and Customer Satisfaction (CSAT) tracking) or executing digital service transformation initiatives during the year 2025.
• • Measurable Retention & Impact: Submissions must highlight clear performance metrics demonstrating a reduction in customer churn, improved customer retention rates, or a company-wide increase in customer service satisfaction scores.
• • Employer Endorsement: Submissions must include an official recommendation or authentication from the employer verifying the nominee's strategic achievements and direct contribution to the organization's customer-centric culture. The endorsement should include the Line Manager's name and signature, as well as the Head of Human Resources' name, signature, and official organizational stamp.

CORPORATE AWARDS

For organizational entries, the awards program will also feature the following key corporate categories