Saturday, December 13, 2025

Results for 2024 Award Voting

VOTING RESULTS- AWARDS FOR THE YEAR 2024

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1- Best Public Service Delivery Organisation of the Year 2024

NATSAVE
26.61%
NHIMA
15.76%
Zambia National Building Society (ZNBS)
15.37%
NAPSA
8.66%
Zambia Revenue Authority (ZRA)
6.85%
Road Transport and Safety Agency
6.07%
Zambia National Service (ZNS)
4.78%
ZSIC General Insurance
2.97%
Zambia Tourism Agency
2.58%
Ministry of Health
2.07%
ZICTA
1.94%
Lusaka water supply sanitation company
1.81%
Ministry of Agriculture
1.29%
Zambia Public Procurement Authority (ZPPA)
1.03%
Zesco Limited
0.90%
Zambia Correction Service
0.65%
Lusaka City Council
0.65%

2- PRIVATE - Best Customer Service Organisation of the Year 2024

INDO ZAMBIA BANK
32.35%
FNB
20.22%
ZANACO
7.21%
Professional Insurance
6.99%
Yango ZAM Limited
4.70%
Liquid Intelligent Technologies
4.15%
Unifi Zambia
4.04%
ABSA BANK
3.28%
MTN Zambia
2.95%
Stanbic bank
2.84%
Airtel Zambia
2.73%
Standard Chartered Bank
1.97%
Multichoice Zambia
1.75%
IHS Towers
1.53%
Dentsu Zambia
1.20%
Blackdot Media
1.09%
Sanlam Life Insurance Zambia
0.98%
Kansai Plascon Zambia Limited
0.00%

3- PUBLIC - Best Customer Service Organisation of the Year 2024

NATSAVE
24.81%
NHIMA
15.99%
ZNBS
15.11%
NAPSA
10.45%
ZRA
6.42%
RTSA
5.92%
Zanaco
4.28%
ZSIC General Insurance
3.27%
Zambia Tourism Agency
2.90%
PACRA
2.90%
Lusaka water supply sanitation company
2.27%
Zambia Police Service
2.02%
ZESCO LIMITED
1.64%
ZICTA
1.39%
ZPPA
0.63%

ZIM Secretariat

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